Terms of service
Article 1. All agreements in writing
1. We strive to record our agreements about the price, characteristics of the product to be delivered, delivery time, time of payment, etc. as much as possible in writing. Additional agreements (e.g. about hardware and software that is supplied with a PC/notebook in addition to a standard configuration or in deviation from a standard configuration) will also be recorded in writing. Agreements regarding repairs will also be recorded in writing.
Article 2. The offer
1. If our offer (and its price) is subject to a limited period of validity or conditions, this will be stated with the offer.
2. Offers relating to products are valid while stocks last.
3. We will describe the offered products/services in such a way that you as a consumer can make a good assessment. The images placed with the offer are truthful; if this is not possible, we will mention this.
4. If there are 'digital products', the offer will state whether there are secured products.
5. As far as possible and if applicable, we will state with the offer for which hardware or software the offered products/services (such as software) are suitable.
Article 3. Price
1. Our prices are inclusive of VAT, exclusive of additional costs such as shipping and delivery costs and levies such as removal contribution or copy levy. These will otherwise be stated in good time, prior to the conclusion of the agreement.
2. During the period that the offer is valid, the prices of the products/services offered will not be increased, except if they are the result of legal regulations (this includes, for example, the increase of the VAT rate) or fluctuations in the financial markets beyond our control. In this case, we may offer variable prices, but when this is the case, we will state in the offer that these are target prices that are tied to fluctuations in the financial market.
3. In case of a price increase as from 3 months after we concluded the agreement with you, you can cancel this agreement as from the day the price increase takes effect.
Article 4. Payment
1. We offer various payment methods, which may vary from time to time. Upon payment you will receive an invoice from us.
2. Like you, we have our payment obligations. If you delay your payment, this will incur costs for us. If permitted by law, we may charge you for the loss we suffer as a result (loss of interest and reasonable costs to collect the outstanding amount).
Article 5. Delivery and execution
1. We naturally strive to always deliver no later than the agreed time. This is done as soon as possible but at the latest within 30 days, unless a shorter or longer delivery period has been agreed. Should there still be a delay in delivery, and there is no question of force majeure, then you as the buyer - if it was agreed that you would pay at the same time on delivery - have the right to postpone payment until delivery has taken place. If you wish, if delivery is late, you may rescind all or part of the purchase agreement, except where the seriousness of the delay in delivery does not justify this.
2. Delivery will be made to the address you have provided to us. If the delivery is delayed, or if an order or service cannot be fulfilled in whole or in part, you will be notified as soon as possible. The deadline for this is 30 days after you concluded the (purchase) agreement. After this period you have the right to dissolve the agreement without costs and the right to possible damages.
3. After dissolution we will refund the amount you have paid as soon as possible, but at the latest within 14 days after dissolution.
4. If the delivery of a separately ordered product proves to be impossible, we will do our best to provide you with a replacement item. This will be clearly and understandably communicated to you no later than at the time of delivery. If it concerns a distance purchase (see article 10), you may still exercise your right of withdrawal. In that case, the return shipping costs will be at our expense.
5. The risk of damage and/or loss of products rests with us until the moment of delivery to you or a third party designated by you, unless you have chosen a delivery method that we do not standardly offer.
Article 6. Warranty
1. For all our new products, a full warranty of at least one year applies. Batteries are excluded from this, for which a different warranty period may apply.
2. Manufacturers or importers of products or certain parts (such as the hard drive) may offer their own warranty. Even if you wish to invoke such a warranty, you can still contact us. As the seller, we remain your primary point of contact at all times.
3. We would like to point out that warranty rights may be voided if you make changes to the delivered products (both hardware and software).
Article 7. Conformity
1. We guarantee that our products and services comply with the (purchase) agreement, the specifications mentioned in our offer, the reasonable requirements of soundness and usability and the existing legal provisions and government regulations on the date of the conclusion of the (purchase) agreement.
2. The product and/or service complies with the agreement in terms of type, quantity, quality, functionality, compatibility and interoperability. Furthermore, all accessories and instructions, including installation instructions, will be included.
3. The sold (digital) product will be provided by us after delivery with updates necessary to keep the product and services working during a reasonable period as agreed in the agreement. Deviation from the obligation for updates is possible as long as we have made it clear to you and you have accepted it.
4. Any guarantees, as referred to in article 6, do not affect the right referred to in this article.
Article 8. Privacy Policy
1. More information about our handling of your privacy? In our privacy statement we indicate what personal data we process from you and how we collect it, for what purposes we do this, to whom we provide your personal data, how long we keep your personal data, how we secure your personal data and how you can file complaints about this and/or contact us.
2. We apply the following privacy policy: only those personal data are collected that are necessary to maintain and improve our services to you or when we are allowed or required to do so on the basis of laws and regulations; your personal data are processed, stored and managed in compliance with applicable privacy laws. You can read more about this in the privacy statement that we have published on our website; all your personal data that our employees see are treated in the strictest confidence (documents, e-mails, etc.) All our employees have also signed a confidentiality clause to this effect in their contract of employment; we only provide your personal data to third parties if we have made written agreements with these parties regarding the processing of your personal data.
Article 9. Retention of Ownership
1. We reserve ownership until the purchase is paid in full. On our repair orders, we will give as clear a description as possible of the items you have submitted for repair, so that your property rights are not in question if the repair company goes bankrupt while your items are there just then.
Article 10. Distance Purchase
1. In the case of a so-called distance contract, commonly referred to as remote buying (for example, an order from an online store), special additional rules apply, which we have listed separately in this article.
2. We speak of a distance purchase when it is a sales contract where there is no direct contact between seller and consumer. Simply put: without both being in the same room. This therefore applies not only to purchases made via the Internet (web stores), but also telephone or written orders fall under the concept of distance selling.
3. The most important part of a distance purchase is that the consumer has a cooling-off period of 30 days (starting the day after delivery) to withdraw from the purchase. Within that time he can use his right of withdrawal, the right to cancel the purchase.
Article 10a. Information
1. The information provided to you prior to the purchase shall be such that you can properly evaluate the offer, for example, through pictures that are a true representation of the products. The information is clear and comprehensible and also quickly and easily (in good time before the conclusion of the contract) findable on our website.
2. In addition, you will receive clear information about your rights and obligations, such as:
a. the total price to be paid, including all additional costs (these will also be listed separately), including, for example, any home copying levy or delivery costs;
b. the manner in which the agreement is concluded;
c. whether or not the right of withdrawal is applicable, how you make use of the right of withdrawal, the model form for withdrawal, but also who bears which costs if the right of withdrawal is exercised;
d. the method of payment, delivery or performance of the agreement;
e. the period that the price or the possibility of accepting the offer applies;
f. the rates that you have to pay if you want to contact us, if this is different from the basic rate. If you are already a customer and contact us about the concluded agreement, the rate will never be higher than the basic rate;
g. access to the data we have stored about you;
h. the minimum duration of the distance contract if it is an ongoing or periodic delivery of products or services. In addition, the total price and total costs per billing period shall be stated. If a fixed rate applies to such an agreement, the total price shall also include the total monthly costs.
3. You will also receive the following information:
a. our visiting address, where a complaint can be lodged;
b. the way in which you can exercise your right of withdrawal;
c. information about existing after-sales services and guarantees;
d. the information mentioned above in 10a and under Identity;
e. the conditions for termination of the agreement.
4. This information must also be clear and comprehensible and quickly and easily found on our website prior to the conclusion of the contract.
5. After conclusion of the agreement, but at the latest upon delivery of the product or service, you as the buyer will receive all information mentioned in 10a and in such a way that it can be easily stored by you on a, as it is legally called, durable data carrier. A durable medium is a means by which information is stored such that you can read it again later, such as a CD, PDF file or a document that can be printed out. An e-mail is also considered a durable medium. If you have already received the information in this way prior to the conclusion of the contract, this is sufficient and there is no need to provide the information again.
Article 10b. Conclusion, confirmation and security
1. A contract is concluded at the moment of offer and acceptance. (This means that one party offers something for a certain price (“this laptop costs €350.00”) and the other says “yes” to it).
2. An order is placed (the offer is accepted) when you go through the ordering process and finally, by activating the final order button, place the order. Once you have placed an order, you will receive a confirmation from us. This may be by email, text message or other means. Until this has happened, you can still Page 4/7 waive the purchase by rescinding the agreement.
3. If you order via the Internet, we will ensure security of the data exchanged and a secure web environment.
Article 10c. Reflection period on delivery of products (right of withdrawal)
1. When purchasing products, as a consumer you have a 30-day reflection period. The cooling-off period commences the day after you have received the product or this has been done on your behalf, or:
a. if you have ordered several products in one order: the day on which you, or a third party designated by you, have received the last product from that order;
b. if the delivery of a product consists of several shipments or parts: the day on which you, or a third party designated by you, received the last shipment or part;
c. in the case of agreements for regular delivery of products during a specific period, such as a magazine every month: the day on which you, or a third party designated by you, received the first product. During this period you have the possibility to dissolve the agreement without having to give a reason. You can use the model withdrawal form for this purpose or let us know in another clear way that you wish to dissolve the agreement. If the communication is made online, we will confirm receipt thereof. Within 30 days of the revocation, you must return the products. This is called the right of withdrawal.
2. During the cooling-off period, you should handle the product and its packaging with care. This means you should only unpack or use the product to the extent necessary to assess whether you want to keep it. If you make use of your right of withdrawal, you should return the product to us, with all supplied accessories and – if reasonably possible – in its original condition and packaging. We will provide clear instructions on how to do this.
3. You are only liable for any depreciation in the product’s value that results from handling it in a way that goes beyond what is permitted in paragraph 2. We are entitled to offset the depreciation against the amount to be refunded to you.
4. If you exercise your right of withdrawal, you must pay the return shipping costs. If it is not possible to return the product via regular post, we will provide you with an estimate of the costs. If we are responsible for the return costs, this will be clearly communicated.
5. All other costs that you have already paid will be refunded to you as soon as possible, but no later than 30 days after the withdrawal. We are entitled to wait with the refund until we have received the products or until you have provided proof of their return.
6. If you chose a more expensive method of delivery than the cheapest standard delivery, we are not obligated to refund the additional costs of the more expensive method.
Article 10d. Cooling-off period for the delivery of services and digital products
1. For the delivery of services and contracts for the delivery of digital content that is not supplied on a tangible medium, you, as a consumer, have a 14-day cooling-off period. The cooling-off period begins on the day the contract is concluded. During this period, you have the right to cancel the contract without giving a reason. This is referred to as the right of withdrawal.
2. To make use of your right of withdrawal, we will provide you with clear instructions at the time of our offer or no later than at the time of delivery. You may use the model withdrawal form or notify us in another clear manner of your intention to cancel the contract. If this notification is made online, we will confirm receipt.
3. If you cancel the delivery of a service after expressly requesting us to begin the service during the cooling-off period, we may charge you an amount proportional to the part of the contract that has already been performed/delivered.
Article 10e. Exclusion of the right of withdrawal
1. In certain cases, the right of withdrawal does not apply to you as a consumer, but this must be clearly communicated by us before the contract is concluded. These cases include, among others:
a. Products or services whose price is subject to fluctuations in the financial market that we cannot influence and that may occur within the withdrawal period;
b. Contracts concluded during a public auction. Products purchased at an online auction are not excluded from the right of withdrawal;
c. Delivered services, but only if:
- The performance has started with your express prior consent; and
- You have declared that you will lose your right of withdrawal once we have fully performed the contract within the cooling-off period;
d. Products made to your specifications, that are not prefabricated, and that are manufactured based on your individual choice or decision, or that are clearly intended for a specific person;
e. Products that spoil quickly or have a limited shelf life;
f. Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken after delivery;
g. Products that are irrevocably mixed with other products after delivery due to their nature;
h. Sealed audio or video recordings and computer software, whose seal has been broken after delivery;
i. Loose newspapers, periodicals, or magazines, with the exception of subscriptions;
j. The delivery of digital content not supplied on a tangible medium, but only if:
- The performance has begun with your express prior consent; and
- You have declared that you will lose your right of withdrawal by doing so.
Article 10f. Payment
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We offer secure payment options through the following methods: American Express, Maestro, MasterCard, Apple Pay, Google Pay, Shop Pay, PayPal, Union Pay, and Visa.
All payments are processed at the time of purchase. By confirming your order, you authorize us to charge the selected payment method for the total order amount, including applicable taxes and fees.
Please note that we do not store any payment information, as transactions are processed through secure third-party payment gateways.
Article 10g. Cancellation
- An order can be canceled free of charge if it has not yet been shipped, except for products and/or services that are excluded from the right of withdrawal.
Article 11. Complaints and complaint period
1. Because we aim to provide optimal service to our customers, we consider it important to hear from you if you have any complaints about our services. Do so – in part to limit any damage – as soon as possible. According to the law, a complaint is considered timely if made within two months after discovery. This also applies if the purchased product does not have the qualities you may expect based on the purchase agreement. It is in your best interest to submit your complaints in writing.
2. If you submit a complaint to us, it will be answered within 30 days. If we need more time, we will inform you within 30 days when you can expect a response. Note: the above only applies to complaints regarding the products and/or services delivered by us. For complaints regarding our processing of your personal data, different rules apply. For more information, please refer to the privacy statement on our website or contact us.
Article 12. Disputes
1. The agreements to which these general terms and conditions apply are governed exclusively by Dutch law. All disputes concerning the aforementioned agreements will be submitted to the competent court.
2. In the case of a distance purchase, as referred to in article 10, you can also submit a complaint/make a dispute through the European online platform (ODR) for dispute resolution. You can find this platform via http://ec.europa.eu/consumers/odr/.