Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@roonlabs.eu. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@roonlabs.eu.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@roonlabs.eu.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@roonlabs.eu. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@roonlabs.eu.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@roonlabs.eu.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@roonlabs.eu. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@roonlabs.eu.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@roonlabs.eu.

Thank you for shopping with Headfinest B.V. If for any reason you are not completely satisfied with your purchase, we invite you to review our Return and Refund Policy below. These terms apply to any products you purchase from us through our website.

Definitions
For the purposes of this Return and Refund Policy:

  • Company (referred to as "the Company," "we," "us," or "our") refers to Headfinest B.V.
  • Goods refer to the items offered for sale on our website.
  • Orders mean a request by you to purchase Goods from us.
  • Service refers to the website operated by Headfinest B.V.
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation Rights
You have the right to cancel your Order within 30 days without giving any reason. The cancellation period will expire 30 days from the date you received the Goods or when a third party you appointed, who is not the carrier, takes possession of the delivered product.

To exercise your right of cancellation, please inform us of your decision by submitting a clear statement via our contact form.

We will reimburse you within 14 days from the date we receive the returned Goods. Refunds will be issued to the original payment method used for the Order. If your payment details have changed, please notify us to avoid any delays. Please note that all transactions are processed in Euros (€), and we cannot be held responsible for any currency exchange fluctuations that may impact the refunded amount.

Conditions for Returns
To be eligible for a return, please ensure that:

  • The Goods were received in the last 30 days.
  • The Goods are in their original packaging and retail box, undamaged.
  • The Goods are not damaged.
  • You have the receipt or proof of purchase.
  • You have obtained a Return Merchandise Authorization (RMA) number from us before shipping the Goods.

Note: We reserve the right to refuse returns or apply a minimum 15% restocking fee at our discretion if the above conditions are not met.

Defective Product Returns

Within the warranty period:

  • Goods determined to be defective within 30 days of delivery are eligible for exchange at no cost.
  • For defects identified after 30 days, Goods will be repaired or replaced based on our warranty policy.

Out of the warranty period:

  • Non-warranty returns are subject to repair and shipping fees.

Open Box Items:

  • Eligible for repair or replacement with an equivalent open box item only.

Damaged Product Returns
For returns due to carrier damage, please notify us within ten calendar days of receiving the shipment. Goods damaged by misuse or improper handling are not eligible for return or refund.

Returns Process
If you’re not fully satisfied with your purchase, you may cancel the purchase agreement within 30 days of delivery as long as all return conditions are met. Headfinest B.V. will issue a refund within 14 days of receiving and reviewing the returned Goods. 

To begin your return, please email us at rma@headfinest.com


Return shipping within the EU: You are responsible for return shipping fees. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held liable for lost or delayed returns.